RevolutionParts – Sell Parts and Accessories https://www.revolutionparts.com/ Learn about leading platform that drives more OEM accessory and part sales. Wed, 21 Aug 2024 23:50:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://www.revolutionparts.com/wp-content/uploads/cropped-RP-FAV-32x32.png RevolutionParts – Sell Parts and Accessories https://www.revolutionparts.com/ 32 32 RevolutionParts makes the Inc. 5000 list for the 8th year in a row! https://www.revolutionparts.com/blog/revolutionparts-makes-the-inc-5000-list-for-the-8th-year-in-a-row/ Wed, 21 Aug 2024 23:11:21 +0000 https://www.revolutionparts.com/?p=336508 The post RevolutionParts makes the Inc. 5000 list for the 8th year in a row! appeared first on RevolutionParts - Sell Parts and Accessories.

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RevolutionParts has been named on the Inc. 5000 list of fastest-growing companies in 2024

I’m excited to share that RevolutionParts has made the Inc. 5000 list of the fastest-growing companies for the eighth year in a row! We’re proud to celebrate this win, as it underscores our commitment to driving the automotive industry forward. 

We couldn’t have reached this milestone without your support and trust in our mission.

But this is just the beginning. We’ll continue to provide auto dealers with simple and powerful strategies to grow parts and accessory sales, allowing you to focus on what’s important: delivering quality parts to your customers. Our tools connect you with parts shoppers nationwide and solve the challenges of a rapidly changing industry, making your life easier and helping you stay competitive.

Thank you once again for being the most important part of our journey. We’re excited about what’s next and look forward to achieving even greater things together. 

Warm regards,
Ibrahim Mesbah
CEO of RevolutionParts

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Cherry Hill Mitsubishi https://www.revolutionparts.com/case-studies/cherry-hill-mitsubishi/ https://www.revolutionparts.com/case-studies/cherry-hill-mitsubishi/#respond Tue, 30 Jul 2024 23:44:05 +0000 https://www.revolutionparts.com/?p=52915 The post Cherry Hill Mitsubishi appeared first on RevolutionParts - Sell Parts and Accessories.

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Dealership Doubles Monthly Parts Revenue in 6 Months Selling Parts Online

Eric Manna, Parts Manager at Cherry Hill Mitsubishi, has been through it all when it comes to selling parts and accessories online. When his department first moved online, things were a complete mess. For one, they were using multiple different vendors to sell the parts and ship out all orders. On top of that, they were manually uploading their listings to eBay and Amazon, which meant spending hours upon hours just to list a small percentage of their inventory.

Something had to be done. The team at the Cherry Hill dealerships knew there had to be a better eCommerce solution to sell their auto parts and accessories online. That’s when they came across RevolutionParts.

Cherry Hill had found a solution for selling more parts, increasing sales, and doing it all at a faster pace. RevolutionParts offered an easy way to sell on Amazon and eBay, but we also offered them the ability to sell through their own parts website. The RevolutionParts platform became their all-in-one solution to bulk upload their entire inventory to marketplaces in a matter of seconds, collect payment directly from their sales, and ship their orders out.

“My favorite feature is the upload feature for eBay and Amazon,” Eric Manna said, “It’s extremely helpful with keeping inventory up-to-date and refreshed. It saves us a lot of time and actually reduces cancellations.”

“We’ve been able to exponentially increase sales,” he explained. Which is not an understatement! Since their first full month of sales, they’ve increased revenue between their Mitsubishi and Suzuki dealership by over 133%.

$34,296

First Month
Revenue

$77,338

Avg Monthly
Revenue

26%

Avg Monthly
Revenue Increase

As Cherry Hill brings on their other dealerships and starts duplicating that success they’re seeing at these two stores, they’ll be making some real big bucks. The team at Cherry Hill now has the same eCommerce partner for all their stores, and they have all the tools they need with RevolutionParts.

“There are so many great features available to use,” Eric says. And his advice to other dealers: “Really take the opportunity to learn about this platform and dig into it. It will help you improve your part sales, and it’s really about improving the success of your parts department.”

Jump on a demo to see how the RevolutionParts platform can improve the processes in your parts department and start boosting your revenue. Contact us today to see it in action.

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Reaching Enthusiasts Who Want Your Obsolete Parts https://www.revolutionparts.com/blog/reaching-enthusiasts-who-want-your-obsolete-parts/ Thu, 25 Jul 2024 18:18:03 +0000 https://www.revolutionparts.com/?p=65463 The post Reaching Enthusiasts Who Want Your Obsolete Parts appeared first on RevolutionParts - Sell Parts and Accessories.

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Dealerships the world ‘round, whether across the street or across the sea, face the universal challenge of obsolescence on a daily basis. A specialty part was ordered, but the customer no-showed for their service appointment. You’ve been too busy to keep closer tabs on inventory and now you’re stuck with aging parts. It happens to every dealership every day.

The good news is that you can do something about it, and it doesn’t require hiring more people or making a huge capital investment. It only requires dedication to the enthusiasts who are dedicated to your OEM. While your average customer is somewhat brand-agnostic, the enthusiast has likely loved your OEM for many years and will continue to stay devoted for years to come. Because of this long-term relationship, they need and want OEM parts that span models and years, and there’s a good chance you have something for ‘em.

Let’s explore what you can do to free up shelf space, increase available capital, and grow dealership awareness by targeting enthusiasts.

 

Meet Demand on eBay Motors

If you haven’t experienced eBay as a buyer yet, you’re in for a treat. Imagine wanting a very specific item, in very specific condition, that you have searched for high and low, and come up empty every time. Now, simply type what you’re searching for on eBay and you’ll be served up with several options from sellers across the country who want nothing more than to get that item off their hands. Enthusiasts flock to eBay Motors (the auto-specific side of eBay) for the same reason – someone, somewhere, has got to have what they’re looking for. Your dealership could be that someone.

There are more than 135 million active buyers on eBay, and drilling down to the specifics of enthusiasts, a vintage car part is sold every 11 seconds on eBay. Searchable by YMM and/or VIN, eBay Motors makes it easy for shoppers to find the correct parts for their specific vehicle.

Your entire parts inventory can easily be listed on eBay Motors with an online marketplace integration partner like Revolution Parts, maximizing efficiencies like bulk inventory upload and management, so the time-consuming and tedious task of single-item listings doesn’t slow you down.

Once you have your inventory available for a national audience to search for and access, you’ve made a huge leap in awareness and accessibility. But don’t stop there! Expand your reach and shout from the (internet) rooftops that you have what enthusiasts want!

 

Engage Enthusiasts Online

While tuning cars is very much an IRL (in real life) pursuit, talking about them can happen anywhere. And much like tapping a national enthusiast customer base on eBay Motors brings that interest right to your doorstep, the same is true for fellow enthusiasts who want to talk all about their favorite OEM.

Online communities like Reddit are great places to ask questions, learn more about your desired topic, and spend time engaging with other enthusiasts. Reddit is a place where you can “dive into anything,” where more than 82 million people a day post, vote, and comment on topics of interest. Finding a community is easy and searchable, and authenticity and usefulness are valued by users. Once your dealership has an online parts presence – whether through eBay Motors or a dedicated online parts store, or both – you can direct inquiring enthusiasts to where they can find that specific OEM part they’ve been wanting. Even better, you can “talk shop” with an engaged audience who may just teach you something you didn’t know!

 

Check Out Local Car Shows and Meetups

When enthusiasts aren’t working on their cars or talking about their cars online, they’re probably talking about their cars while standing right next to their cars. These meetups, sometimes referred to as car shows, car showcases or even “coffee and cars,” are often OEM-specific, and gather enthusiasts and owners for some good, old fashioned show-and-tell. A quick Google search for your city, OEM, and “car show” or “meetup” will probably give you some great leads on date, time, and location.

These meetups bring together vehicles of all makes, models and years, unifying their owners’ common love of your OEM. Typically held in parking lots that accommodate a crowd, proud owners can show off their vehicles and talk about them while visitors make the rounds and check out the cars on display. Here, you can meet enthusiasts and share more about your dealership and, most importantly, your parts department, which may just have the exact part they’re looking for. And if your parts inventory is online, you even have a website to point them to.

 

Get the Most Out of Your Marketing

Employing these strategies will help you create a strong digital presence, as well as drive growth in your local parts business. Interested in more information on digital marketing tactics to grow your audience? Download our free Parts eCommerce Marketing Toolkit.

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Fixed Ops Opportunities for Small and Medium-Sized Dealerships https://www.revolutionparts.com/blog/fixed-ops-opportunities-for-small-and-medium-sized-dealerships/ Thu, 25 Jul 2024 17:54:18 +0000 https://www.revolutionparts.com/?p=65402 The post Fixed Ops Opportunities for Small and Medium-Sized Dealerships appeared first on RevolutionParts - Sell Parts and Accessories.

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Not all dealerships are created equal. The team you have in place, the OEM you specialize in, the problems you get to solve for your customers – those are what make up the unique dynamic in your day to day. But whether you’re a team of two or 20, you face many of the same fixed ops challenges: balancing the right parts inventory to reach – and ideally exceed – your revenue goals.

 

Scalability No Matter Your Size

If you’re on that team of two in the parts department, you probably feel like you have limited time and resources to explore expanding your parts sales. You already have more than enough on your plate, servicing customers, managing wholesale accounts – many days, fitting everything into 8 or 9 hours feels impossible.

If you’re on that team of 20, perhaps you’re feeling comfortable in the sales you’re making and don’t see a reason to fix what ain’t broke. Sure, your days are full, but it’s rare you feel overwhelmed or understaffed.

In either scenario, you’re probably leaving money on the table.

A common misconception in the world of fixed ops is that manpower = scalability. It’s often seen as a direct 1:1 ratio; the more people you have, the more you can do, the more realistic it is to scale. But we’re here to set the record straight!

The reality is that you’re only as limited as the number of customers you’re willing to reach. If you don’t want to sell more parts, you can probably stop reading right now. If you want to scale your business, regardless of employee count, let’s dive in.

 

Customer Acquisition 1-2 Punch

The first step in growing your customer base and revenue is adding eCommerce to your parts department. Shopping online has never been more popular with consumers, and at this point, is expected of every retailer. Your parts department is indeed a retailer, so it’s time to start thinking like one. Did you know that 85% of consumers are using the internet to research auto replacement parts? (Auto Care Association)

Meeting customers where they are, with what they need, positions you to meet demand far beyond your local market. That specialty part that’s been collecting dust for the past six months might be exactly what a customer across the country has been looking for. They just needed to find you.

Christopher Forrester is the parts manager at Alden Mazda in Fairhaven, Mass., with only two people in his department, and saw online part sales contribute to $150,000 in additional revenue per month. He shared, “We’re in a tough market with lots of competition, and as a smaller store with limited space and staff, we couldn’t always keep up with the bigger guys in town. But now, thanks to our online presence, we can offer our products to a wider audience.”

Next, hiding in plain sight: the service lane. They’re the parts department’s biggest customer, but does it also feel like sometimes they’re at odds with each other? Flipping the script and training your teams to cross-sell each other will increase sales opportunities for all of fixed ops. If the service department isn’t able to close a repair sale, they can always refer the customer to the parts department to purchase the necessary parts. Sharing information on the online parts store makes it easy for the customer to get the repair done, no matter how they go about it, keeping them happy while you still make a sale. Training the parts department to promote the service lane is doubling down, giving both departments a sale. This mutually beneficial relationship is a win-win and, better yet, focuses on customer experience, ensuring they are presented with all of the options available to them when needing auto repairs.

 

The Result? A Modern, Well-Oiled Machine

Think about what makes your favorite car run so well. When the talented engineers designed it, and wanted it to go faster, they didn’t add five more engines. They utilized modern efficiencies, engineering for power, not bulk. They did not subscribe to the old adage, “bigger is better,” when it came to team size. And neither should you, if you want to modernize your dealership and revenue growth. Your only limitation is the one you impose on yourself. Aspiring to grow your parts business by 10X may seem lofty, but it’s actually been reality for other dealerships out there. Imagine what you can achieve if your aspiration is 20X?

 

Expand Your Parts Sales with eCommerce Solutions

Adding online selling channels to your parts department can help you increase revenue, improve operations, and lower obsolescence. If you want to learn more about how to modernize your parts department, download our free guide, “Creating a Digital Parts Department.

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495 Jeep https://www.revolutionparts.com/case-studies/495-jeep/ Tue, 25 Jun 2024 15:12:14 +0000 https://www.revolutionparts.com/?p=65177 The post 495 Jeep appeared first on RevolutionParts - Sell Parts and Accessories.

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How One Dealership Turned Online Part Sales into a Success Story

In 2021, 495 Jeep in Lowell, MA, led by General Manager Shah Ghandchi, set out to launch an online parts store, but the journey had a rocky start. The dealership, a family-owned business, faced numerous challenges. “We were stuck back in 1995 selling parts,” he said. 

The onset of the COVID-19 pandemic further pressured the dealership to find alternative revenue streams as traditional car sales declined. Shah observed, “People are hanging onto vehicles now,” he noted, “and with high car prices and interest rates, more customers were looking to fix and maintain their existing cars.” This shift created an opportunity for the dealership to focus on parts as new avenues for income.

Internal Hurdles to Online Success

Transitioning to an online model required a strategy shift and a thinking transformation. “Changing the mentality of the team was one of our biggest obstacles,” Shah noted.

Shah recognized that the old ways of doing things in the dealership were no longer viable. “We were stuck in our ways, thinking that customers would continue to come to the dealership for parts,” he said. He knew that this old approach meant that the dealership wasn’t prepared to meet the needs of modern customers, who now demand more convenient online shopping options—even when it comes to auto parts.

The dealership’s first attempts to launch the online store were also met with technical and operational issues. “We didn’t have the right tools in place,” Shah admitted. The selling tools and a digital platform they were using forced Shah into an uphill battle. The dealership struggled with the complexities of setting up an online store and creating a seamless and user-friendly online shopping experience. “We underestimated the amount of work required to build a functional online store,” Shah shared. This led to a series of incomplete launches that failed to gain traction.

“The next step was to break free from our old habits and embrace a new way of thinking. We didn’t give up after those first few tries. Instead, we took a step back, reassessed our strategy, and made the necessary adjustments.”

Forging Ahead with Teamwork and Modernization

In 2022, the dealership made another attempt to launch its online parts store, and this time Shah knew exactly how to harness his success. “It was just getting the right team in place,” Shah explained—and that’s exactly what he did. That team has helped Shah create a powerful parts-selling machine and now possesses the necessary skills and commitment to embracing change.

Finding his foothold in the digital space also required investments in modern technologies and streamlining operations for an online shopping experience. “We knew we had to create a system that was not just functional but also efficient and user-friendly,” Shah explained. This involved working with RevolutionParts to create a custom website, tap into the complete Jeep parts catalog, set up secure payment systems, and arrange quick order fulfillment.

Tapping into the Power of RevolutionParts

Partnering with RevolutionParts was key the setting up their thriving online business. The platform provided a one-stop shop for setting up and managing their online part store. However, he emphasized the hard work of his talented team in actively maintaining and investing in the platform to see real results. “It’s a fancy toy, but if you don’t have a good team to take care of it, if you don’t stay up to date with it, it won’t work,” he said. 

Shah reminisced about seeing initial success. “Once the team saw the orders coming in, they realized that selling parts online was a viable strategy,” he shared. This tangible evidence played a defining role in building momentum and securing buy-in from the entire team. Since adopting RevolutionParts, the dealership has seen remarkable growth. “Sales are up nearly 300% year-to-date compared to when we first started selling online with RevolutionParts,” Shah noted with enthusiasm.

Adapting to the Amazon Era

In the Amazon era, characterized by quick, convenient shopping and near-instant shipping, Shah set out to align his parts business with heightened customer expectations. That required an end-to-end analysis of internal processes. “We had to look at every step of the process, from inventory management to shipping, and find ways to make it faster and more efficient,” he said. This included adopting new inventory management systems that provided real-time updates and integrating more advanced logistics solutions to expedite delivery times. Shah was able to achieve that with RevolutionParts. The dealership reduced order processing times and improved overall efficiency, leading to a better customer experience. Shah noted, “We recreated a perfectly smooth, fast online shopping experience, just like people are used to with big online retailers.”

Reaping the Rewards of Online Parts Sales

Once Shah and his parts team made their breakthrough, the benefits started rolling in one after another. “It’s a legitimate avenue to sell parts,” Shah said, adding that it allowed them to move parts more efficiently, take advantage of manufacturer incentives, and earn more from aging and obsolete inventory.

Capturing Success on eBay

One of the most impressive aspects of the dealership’s journey was their unprecedented success on eBay. Shah couldn’t hide his enthusiasm when he shared, “We were at a 300% increase in sales from where we were last year.” This milestone was a welcomed outcome of his team’s hard work, commitment to a seamless customer experience, and investment in strategic marketing initiatives. 

Seamless Customer Experience

“People just want to click, click, and buy,” Shah explained. This philosophy was the driving force behind the dealership’s early wins with eBay. They focused on reducing friction at every step of the buyer’s journey through clear product descriptions and competitive pricing while harnessing eBay’s platform’s simplified buying process and familiarity. 

“We looked at it from the customer’s perspective. We asked ourselves, ‘If I were buying a part, what would I want to see? What would make me trust this store over another?’” 

Powerful Marketing Strategies

With RevolutionParts’ guidance, Shah implemented tailored marketing strategies to boost visibility on eBay. They invested in targeted ads and promotions to reach potential buyers actively looking for specific parts. “We didn’t settle for organic traffic. We wanted to make sure that when someone searched for a part we had, our listing was one of the first they saw,” Shah said. This aggressive approach paid off, significantly increasing his store’s nationwide reach.

Customer Feedback and Adaptation

The dealership didn’t stop at just launching the store; they actively sought and responded to customer feedback. “We made it a point to read every review and respond to customer queries quickly. If someone had an issue, we addressed it immediately and used that feedback to improve our service,” the parts manager explained. The results of these efforts were clear: their eBay store saw a dramatic increase in sales and accelerated a growing customer base. 

“It’s about building a brand that people could rely on. We wanted to be known as the go-to place for parts, not just on eBay but across the board.”

Looking to the Future

Shah looks towards the future with uncertainty. With the rise of electric vehicles and the potential for new types of parts to become more prominent, he plans to enter the next automotive era with the same openness and drive he had when he started selling parts online. “If EV continues, it’s going to be EV parts,” he said, noting that the industry was at a crossroads. Despite the uncertainties, Shah views them as an opportunity for more growth in the online parts market. 

Shah’s journey from initial struggles to significant success with his online part store is a testament to his drive, talented team, commitment to customer satisfaction, and openness to powerful modern digital tools. With RevolutionParts’ help, 495 Jeep has set themselves up for a bright future in the online parts market.

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Larry Roesch CDJR https://www.revolutionparts.com/case-studies/larry-roesch-cdjr/ Tue, 18 Jun 2024 16:54:38 +0000 https://www.revolutionparts.com/?p=64759 The post Larry Roesch CDJR appeared first on RevolutionParts - Sell Parts and Accessories.

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Driving Success: How Larry Roesch CJDR Accelerated Parts Sales with RevolutionParts

Karla Elms, the parts manager at Larry Roesch Chrysler Jeep Dodge Ram (CJDR), dreamed of expanding the dealership’s reach through online sales. She closely followed industry changes, especially the rise in online parts and accessories shopping. Determined to capitalize on this trend, she transitioned her dealership from traditional sales to eCommerce.

The challenge was to sell parts while maintaining high service standards and reaching customers beyond their geographical area.

Karla found a solution through RevolutionParts, referred by a successful industry professional. “I knew it was time to adapt and move forward. RevolutionParts seemed like the perfect partner to help us do just that,” Karla explained. This decision brought rapid success to Karla’s parts department, setting them up for a bright year.

Larry Roesch CDJR Year-to-Date

(January-April)

$65,370

30-Day Rolling Revenue

$230

Average Order Value

$126,205

Year-to-Date Sales

Partnering with RevolutionParts to Sell Parts Online

Joining RevolutionParts and creating an online parts business was simple for Karla and her team. “Getting set up with RevolutionParts was easy, almost like plug-and-play,” Karla recalled. “The platform was user-friendly, and we could train before going live.”

Karla adopted the RevolutionParts platform to sell online and utilized their marketing services. These services provided expert marketing for OEM parts and high-return campaigns without the burden of traditional marketing tasks.

 

“With RP Marketing Services, I get to offload all the traditional marketing tasks and focus on what I was hired to do: sell parts and keep a clean inventory.”

Additionally, the dedicated marketing specialists (DMSs) keep a close eye on your success and manage your account, ensuring that every campaign is optimized for maximum return on ad spend (ROAS), which, for Karla, is 10X.

 

Impressive Growth with RevolutionParts

Since implementing RevolutionParts and using RP Marketing Services, Larry Roesch CJDR’s parts department has seen significant growth. From December 2023 to April 2024, online sales increased by 1027%, showcasing the effectiveness of RP Marketing Services’ strategies and the dealership’s dedication.

Their order count nearly quintupled, rising from 36 in December to 177 in April. The average order value also increased from $136 in December to nearly $313 in April, reflecting enhanced customer trust and satisfaction.

 

Past 5 Months Using RevolutionParts

1027%

Online Sales Increase

130%

Increase in Order Value

484

Online Orders

Reaching More Customers Nationwide and Locally

This growth has helped Karla reach more customers nationwide and drive more local sales. “I honestly wasn’t sure what to expect, but it’s clear now. We’ve started seeing locals who had never visited our business before. Some have even come back a few times. I’d like them to order online because it’s more convenient, and they actually pay less than at the counter, which is great for them.”

Managing new online sales alongside traditional operations was challenging but rewarding. “It’s a challenge, but it’s rewarding. We’re busier but also reaching customers we never could before,” Karla shared. The dealership also adapted to new customer service expectations influenced by quick delivery standards set by companies like Amazon. “We’ve had to adjust, but it’s all for the better. We meet our customers’ expectations much more now,” Karla added.

Karla also highlights the opportunities a platform like RevolutionParts opens up for her team. With the added online experience, they can move up and take on roles that make a real difference in the company.

 

“Why go with RevolutionParts? It’s really simple. Since we started using their platform, we’ve seen our revenue go up a lot. But it’s not just about making more sales—it’s also about giving our team the chance to do more than just warehouse or driver jobs.”

The Future is Paved with Success for Larry Roesch CDJR

Looking ahead, Karla is setting new goals to enhance their online presence. “We are ramping up our efforts to visually connect with our customers by introducing a dedicated photo area within our dealership. This new setup will feature a professionally designed backdrop that prominently displays our dealership’s name and website, creating a visual link between our online and physical presence,” Karla explained.

This initiative aims to create a more cohesive and immersive online shopping experience, making customers feel more connected to their brand. By enhancing the visual presentation of their parts online, they aim to attract and engage more customers. This strategic approach expands sales and strengthens brand identity and online customer engagement.

For other dealerships considering a similar transformation, Karla’s experience at Larry Roesch CJDR demonstrates the potential benefits of embracing online sales channels.

 

“RevolutionParts is a great choice if you want to increase your sales and give your team better opportunities.”

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Serra Chrysler Dodge Jeep Ram Lake Orion https://www.revolutionparts.com/case-studies/serra-lake-orion/ Tue, 18 Jun 2024 16:53:47 +0000 https://www.revolutionparts.com/?p=65055 The post Serra Chrysler Dodge Jeep Ram Lake Orion appeared first on RevolutionParts - Sell Parts and Accessories.

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Driving Parts Profit: How a Michigan Parts Manager Used Online Sales to Transform Revenue

Known for having its roots in tradition, even the automotive parts industry is shifting towards online sales. Joe Kwasneski, a seasoned retail manager who runs online parts sales at Serra Automotive Lake Orion, Michigan is on the front lines of the transition from brick-and-mortar to online parts sales. His dealership, known for its extensive reach, impressive wholesale revenue, and exceptional service, has embraced online sales to redefine profitability and customer satisfaction.

Serra Automotive’s parts department has a storied history of dominating in wholesale parts distribution, covering a large area including greater Detroit, Lansing, Ann Arbor, and beyond. Serra Automotive’s parts department has established itself as a leader in the industry but Joe and Chris Hojnacki, the wholesale parts manager wanted more. 

This led to the decision to add online parts sales to the operation. They knew this was the way to expand their market reach and increase profitability.

“We were looking for a way to add profitable revenue to the fixed ops side and that’s why we got into online sales,” Joe revealed.

This strategic shift has allowed the dealership to offer competitive pricing, superior customer service, and an extensive inventory to customers far and wide.

 

Challenges That Led to Selling Parts Online

When Joe started considering selling his parts online, he’d been facing challenges with his parts department’s reach. One of the primary issues was the limitation in distribution and geographical coverage. “We distribute parts across southeastern and western Detroit, all the way out to Lansing and Ann Arbor. We used to go all the way out to even Grand Rapids, Holland, and Muskegon Ludington,” Joe explained. However, limiting their distribution range to Jackson and Lansing was more profitable.

Logistical challenges also played a crucial role. Managing a fleet of around 12 drivers and covering large areas, including Oakland, Washington, and Saginaw counties, added complexity to their operations. “We covered a lot of miles,” Joe noted, highlighting the strain on their resources.

Profitability concerns were another factor in Joe’s decision. While they performed well in wholesale parts sales, expanding their market reach without compromising profit margins was a delicate balance. Joe stated, “We started looking at online sales as a way to add profitability without spreading our resources thin.”

Joe’s Motivation

The path forward was clear: selling parts online would allow Joe to increase profitable sales and lengthen the dealership’s market reach without bearing the strain from far-away wholesale relationships. Joe chose to partner with RevolutionParts, which offered a comprehensive set of tools designed specifically for OEM parts departments. By venturing into online sales, the dealership aimed to tap into a broader market and offer competitive pricing, leveraging their strong wholesale foundation. 

This strategic move was not just about increasing sales volume but also about maintaining and improving their market position. The dealership’s robust online presence now complements its wholesale operations, enabling them to serve a more extensive customer base and stay ahead of the competition with two increasingly strong arms of their parts business.

Joe’s Online Parts Advantage

Joe’s parts department distinguishes itself in the online parts market through exceptional customer service strategies. He puts extra effort into timely and transparent communication with customers, especially regarding order status and inventory checks. “Sometimes before I even tell them their order is in progress, I let them know that I don’t have it in my inventory and it’ll be 24 hours before I get it, but as soon as I get it, their order will be shipped three-day UPS,” Joe explained. This proactive approach helps manage customer expectations and creates trust. 

Pricing Strategy

Another significant advantage Joe has built into his parts strategy is competitive pricing. Joe highlighted this approach as he discussed how he remains competitive and profitable. 

“I don’t have to make as much per part because we’re doing so well in the volume area. We get discounts between our wholesale and online sales, which allows us to be more competitive and sell more and more.”

By combining exceptional customer service with competitive pricing, Joe’s dealership has carved out a significant competitive advantage in the online parts market. These strategies attract new customers and foster loyalty in existing ones, driving sustained success.

Revenue Goals

Joe’s openness to competitive pricing and hunger to grow his revenue had him posting impressive monthly numbers from the beginning. “When we first started a few years ago we did about $40,000 per month,” Joe recalled. Over time, these figures double, with monthly revenues reaching around $80,000. Despite this growth, Joe remains ambitious, setting higher and higher targets for continued expansion. Joe aims to elevate the dealership’s monthly revenue from $80,000 to $100,000.

One key strategy to get there includes the potential engagement with eBay. Joe noted, “We’re currently entertaining getting into eBay and Amazon.” By diversifying their sales platforms, the dealership aims to capture a broader audience and increase overall sales volume.

Key Metrics

In an effort to meet his ambitious goals, Joe closely monitors key performance metrics of his online store including days of fulfillment, cancellations, and handling back orders through the RevolutionParts platform. Joe’s success relies on his commitment to timely order processing, “I stay on top of tracking overall days of fulfillment, cancellations, how long it takes for backorder products,” he stated.

Managing backorders is an important part of his strategy. Joe prefers to allow customers to place orders even if the parts are on backorder, as Chrysler fills orders in the sequence they are received. He explains, “At least if it’s on backorder, Chrysler fills the orders in which they’re received. So the customer has a chance of getting it.”

By focusing on these performance metrics and prioritizing order fulfillment, Joe positions his parts department to achieve revenue goals and further strengthen their online presence.

Obsolescence and Inventory Management Made Easy

Joe has tapped into next-level obsolescence management by selling online. Instead of letting aging inventory pile up, he leverages the global online marketplace to find buyers. This strategy, in tandem with Chrysler’s buy-back program, allows Joe to create shelf-space for fast-moving parts and release capital previously tied up in obsolete parts.

Finding a Profit Margin on Aging Parts

The wholesale parts department stays on top of their inventory and addresses parts that are not selling on a weekly basis. Focusing attention on proper inventory turns and addressing obsolete parts is another factor in maintaining profit margins. Joe added, “for dealerships needing assistance with dynamic pricing on aged parts, RevolutionParts has a great tool that saves time and maintains accurate pricing as parts age.”

Conclusion

Online parts sales have taken Joe’s parts department to the next level and made an important impact on Serra Automotive’s overall success. The move has empowered him to expand his customer reach and add to his overall profit. By adding the online business to his already thriving wholesale revenue, Joe manages to offer competitive pricing, maintain excellent customer service, and promise timely deliveries. As Joe succinctly put it, “We just looked at online sales as a way to add to our profitability and sales, and that’s exactly what it did.”

Joe strongly encourages other dealers to adopt online sales, emphasizing the untapped potential and additional revenue it can generate. “If you’re not selling online, you’re leaving money on the table,” he asserted. The investment in setting up an online sales channel is pennies compared to the potential returns. “For what it takes to start up the online business, it’s definitely worth it,” Joe advised.

Joe values his partnership with RevolutionParts for the simplified order processing, easy customer communication, and efficient logistics management tools. 

“RevolutionParts makes it easy. There are just so many things that RevolutionParts provides for you that it’s a very easy process to pick up extra money that you normally wouldn’t be doing in sales if you didn’t take part in it.”

By leveraging modern tools and strategies, dealerships like Serra Automotive can also benefit from this growing sales channel and create a competitive edge in the increasingly digital OEM parts marketplace.

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5 Great Ways Email Marketing Empowers Your Parts Department https://www.revolutionparts.com/blog/5-great-ways-email-marketing-empowers-your-parts-department/ Mon, 03 Jun 2024 05:36:39 +0000 https://www.revolutionparts.com/?p=65019 The post 5 Great Ways Email Marketing Empowers Your Parts Department appeared first on RevolutionParts - Sell Parts and Accessories.

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Boost your parts sales by engaging with your customers on a whole new level — even if you’re not tech-savvy. Email marketing is a tried and true tool that isn’t just for big brands. At RevolutionParts, we’re here to guide you through the basics so you can easily implement effective email campaigns that drive your auto parts sales. Welcome to the first installment of our email marketing series for auto parts managers, where you’ll learn how to leverage email marketing to enhance your auto parts sales, whether your auto parts business is online or brick-and-mortar. 

What is Email Marketing?

At its core, email marketing is one of the most powerful tools to build and maintain strong relationships with your existing customers. It’s also a straightforward way to stay top of mind with new ones and transform them from one-time buyers into lifelong clients. For your parts department, email marketing can be a game-changer, allowing you to reach out to your audience in a more personal way with minimal effort. 

Plus, according to Forbes, it’s an affordable use of your advertising dollars — especially if you’re on a tight budget. “Email marketing is a cost-effective way to reach a large customer base compared with other forms of digital marketing such as paid advertising and social media. Unlike paid advertising, you do not have to continually pay to share your ads or keep paying to reach the same potential customers.”

How Email Marketing Drives More Auto Parts Sales

Direct Communication That YOU Own

Email marketing gives your parts department a direct line to your customers’ inboxes. Unlike social media, you have a master list of contacts that you can use, so you’re not at the mercy of algorithm changes or platform rules. 

There are horror stories of businesses having a thriving online presence on social media generating impressive sales. Then one day, the platform changed its rules and the businesses lost the only point of contact they had with hundreds or thousands of customers. That’s what makes having a list of email addresses so valuable. No matter what, you’ll always have your list, and you’ll never waste years of work only to start over at zero.

Cost-Effective

Email marketing is one of the most budget-friendly marketing strategies, offering a high return on investment (ROI). You need very little to get started: just an email service provider, a list of customer email addresses, and some compelling content or messaging to share.

Targeted & Personal

Email marketing allows you to segment your audience and send personalized messages based on their interests and purchase history. For example, you can offer special promotions on performance parts to customers who have bought similar items or send maintenance tips to those who purchased routine service parts. You increase engagement, build stronger connections, and drive more parts sales by delivering relevant content. Personalized emails show customers you understand their needs, leading to higher open rates and a higher lifetime value for each existing customer.

Measurable Results

Email marketing platforms offer straightforward analytics that shows how well your emails are performing. You can track who opens your emails, clicks on links, and makes purchases. This information helps you understand what works and what doesn’t, allowing you to improve future campaigns. You can also test different versions of an email to see which one works best to generate more auto parts sales. This ensures your emails are as effective as possible, helping you get the most out of your marketing efforts.

Increased Customer Loyalty

Regular, valuable communication with your customers helps build trust and loyalty, encouraging repeat purchases and long-term relationships. By consistently providing relevant content and personalized offers, you can foster a sense of loyalty and connection with your customers, making them more likely to choose your business over competitors.

Maximizing Your Parts Department Potential: Combining Email Marketing and Online Sales

Email marketing is a game-changer for parts departments, offering direct communication, personalized outreach, and measurable outcomes. But the real power lies in combining it with online selling platforms like RevolutionParts. By blending email marketing with online sales, you open doors to enhanced customer engagement, increased sales, and stronger connections. Ready to take your parts business to the next level? Schedule a demo with RevolutionParts today and kickstart your journey to success!

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The Most Effective Types of Emails for Auto Parts Managers https://www.revolutionparts.com/blog/the-most-effective-types-of-emails-for-auto-parts-managers/ Sun, 02 Jun 2024 00:50:55 +0000 https://www.revolutionparts.com/?p=64978 The post The Most Effective Types of Emails for Auto Parts Managers appeared first on RevolutionParts - Sell Parts and Accessories.

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Ready to take your auto parts business to the next level? We’re diving into the essential types of emails that can supercharge your sales and customer engagement. From promotional offers to educational content and re-engagement strategies, we’ll explore how each email type can drive results for your business. Let’s harness the power of email marketing to grow your auto parts sales and build lasting relationships with your customers.

Types of Emails

This list isn’t exhaustive, but it’s a good starting point. As you become more comfortable with it, you can create more tailored and effective strategies for your auto parts business.

Promotional Emails

Promotional emails promote specific products, sales, or special offers for your auto parts business. For example, if you’re planning a discount on certain auto parts, send a teaser email to build excitement. This encourages customers to stay tuned, increasing the likelihood of engagement and sales when the promotion goes live.

When the sale starts, send a brief, enthusiastic email to ensure your clients don’t miss out. Offering early access to your email list can be a great incentive, encouraging more people to join. Adding a simple bonus for anyone who provides their email address helps identify customers truly interested in buying from your auto parts business.

Educational Emails

Educational emails provide valuable information to your customers. This could include tips on maintaining their vehicles, how-to guides for installing parts, or updates on new products. Answering your most commonly asked questions is a good way to get ideas. What do customers consistently want to know when they shop at your auto parts business? If you’re unsure, a quick Google search for “most commonly asked auto parts questions” will give you plenty of ideas.

Educational emails aim to help clients without expecting anything in return. This cost-effective strategy increases your customers’ average lifetime value (ALV) by building long-term relationships. Providing free advice showcases your expertise, establishes you as an industry authority, builds trust, and sets you apart from competitors. It also keeps your business at the forefront of your customer’s minds for future purchases.

Customer Engagement Emails

Customer engagement emails are an excellent way to identify who is actively engaged with your auto parts business. You engage your customers and gather valuable insights by asking for feedback through surveys or encouraging participation in events. To boost engagement further, consider offering a discount on their next purchase or another incentive. This acknowledges the time your customers spend and shows your appreciation. The feedback you receive provides insights into their preferences, ultimately helping to increase sales for your auto parts business.

Re-Engagement Emails

For your online auto parts business, re-engagement emails are essential. According to a Glockapps study, emails aimed at re-engaging inactive customers achieve a 460% higher conversion rate compared to standard promotional emails. These emails target customers who have abandoned their carts or become inactive, reminding them to complete their purchases and reigniting their interest in your products. Reactivating existing customers is far cheaper than acquiring new ones, helping you recover lost sales and strengthen customer relationships.

To drive more auto parts sales, personalize your re-engagement emails by including the customer’s name and mentioning the specific items they left in their cart. Offering a limited-time discount or free shipping can provide the nudge they need to complete their purchase. 

This approach not only boosts the chances of recovering sales but also makes your customers feel valued. Effective email marketing strategies like these can significantly enhance your auto parts business sales.

Transaction Emails

Transactional emails are automated responses triggered by customer actions, such as order confirmations, shipping notifications, and password resets. These emails provide essential information that customers expect. However, they also offer a chance to suggest additional products that might be useful. For example, if a customer buys brake pads, you could recommend brake fluid in the order confirmation email. By adding personalized suggestions or special offers, your auto parts business can enhance the customer experience and encourage more sales. Using transactional emails effectively helps keep your auto parts business top of mind and makes the most of every customer interaction.

Elevate Your Auto Parts Business with RevolutionParts

Email marketing can significantly boost your auto parts business. From promotional to transactional emails, each type helps engage customers and drive auto parts sales. However, mastering it requires the right tools and expertise.

Ready to take the next step? Click the button below to schedule a demo with RevolutionParts to explore our comprehensive marketing services tailored specifically for auto parts businesses. Let us help you harness the full power of email marketing to drive sales and cultivate lasting customer connections.

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Crafting Effective Emails for More Auto Parts Sales https://www.revolutionparts.com/blog/crafting-effective-emails-for-more-auto-parts-sales/ Sat, 01 Jun 2024 01:42:08 +0000 https://www.revolutionparts.com/?p=64987 The post Crafting Effective Emails for More Auto Parts Sales appeared first on RevolutionParts - Sell Parts and Accessories.

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Transform your one-time customers into lifelong buyers by creating effective emails that convert. Whether you’re a confident writer or terrified of staring at a blank page, these tips will help you create emails that drive auto parts sales. Understanding your audience, creating strong subject lines, personalizing your emails, writing compelling content, and designing for readability are key elements in crafting effective emails for auto parts sales.

Understanding Your Audience

First, start by understanding your audience. Knowing your customers’ preferences and buying habits helps tailor your messages to their needs. Use previous interactions, surveys, and feedback data to segment your audience. If you don’t have any information on your customers yet, that’s ok! You can use Google to search through reviews from your competition. Then, use that information to create emails that speak directly to your audience and show that you understand their needs. This approach allows you to send relevant emails, which are more likely to resonate with your customers and boost auto parts sales.

Creating a Strong Subject Line

The subject line is the first thing your customers see, and it determines whether they open your email. To craft effective emails, focus on creating strong subject lines that grab attention and spark curiosity. Keep them short, clear, and relevant to the email content. Personalize subject lines by including the recipient’s name or specific details about their interests. For example, “Exclusive Discount on Brake Pads, John!” is more likely to get opened than a generic subject line.

Test out your subject lines to see how they rate on a free email subject line checker such as sendcheckit.com. This is one of our favorites because it’s intuitive to use, the metrics are simple to understand, and you can change one element at a time until you have a subject line that scores above 80. Depending on your auto parts business, you may also want to use emojis to craft effective email subject lines.

NetHunt reports that the open rates for emails with emojis are 56% higher than those without. Plus, customers are 44% more likely to purchase from an email with an emoji in the subject line.

Personalizing Your Emails

Personalization goes beyond just using the recipient’s name. To create truly effective emails for auto parts sales, personalize the content based on customer behavior and preferences. Use data from past purchases, browsing history, and interaction patterns to tailor your messages. For example, if a customer recently bought tires, you could send an email with maintenance tips for their new purchase or suggest complementary products like tire cleaners or wheel accessories. This level of personalization shows customers that you understand their needs, making them more likely to engage with your emails and make purchases.

Writing Compelling Content

Compelling content is the heart of effective emails. Your emails should provide value to your customers, whether through informative articles, special offers, or helpful tips. Keep your content concise and focused. Use a friendly and conversational tone to build a connection with your readers. Highlight the benefits of your products and how they can solve your customers’ problems. For instance, instead of just listing features, explain how those features improve the driving experience or prolong the life of a vehicle. Make sure your emails address common questions or concerns that customers might have about your auto parts. This approach not only positions you as an expert but also builds trust and encourages repeat business.

Designing for Readability

Design plays a crucial role in crafting effective emails for auto parts sales. Your emails should be visually appealing and easy to read. Use a clean and simple layout with plenty of white space. Break up text with headings, bullet points, and images to make the content more digestible. Ensure your emails are mobile-friendly, as many customers will be reading them on their phones. A well-designed email not only looks professional but also enhances the overall user experience, making it more likely that customers will engage with your content and take action.

In addition to design, the readability of your email content is paramount. Use clear, concise language and avoid jargon that might confuse your readers. Each email should have a single, clear call-to-action (CTA) that guides the reader on what to do next, whether it’s clicking a link, making a purchase, or contacting your sales team.

Mastering Email Marketing: Your Key to Lasting Auto Parts Sales

Ready to turn occasional shoppers into loyal patrons? Crafting impactful emails is the key. Whether you’re a seasoned writer or new to the game, these tips will guide you in creating emails that drive auto parts sales. Dive into understanding your audience, crafting compelling subject lines, personalizing content, writing engaging copy, and designing for readability to unlock the full potential of your email marketing strategy. Let’s ensure your emails resonate with your customers, strengthen relationships, and boost auto parts sales.

Ready to take your email marketing to the next level? Contact RevolutionParts for a demo today and explore how our marketing services can help elevate your business further.

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